Refund policy

RETURNS / EXCHANGES

We know sometimes things happens, and you'll need to send something back. We'll help you get your hands on something you're much more comfortable in and excited about.

Please see our return and exchange policy below:

• Apparel items may be returned within 7 days of purchase if item has not been washed or worn and is free of odor and pet hair.

• Apparel items may be exchanged for a different size if in stock. If the size needed is not in stock, store credit will be issued for the returned item.

• Scissor and knife cuts accidentally made in apparel from opening the package are not considered a "damaged" item and are not covered under our return or damaged policies. These items are the responsibility of the customer to replace.

• We are not able to hold items you are exchanging for

The following are also NOT eligible for returns or exchanges:

—Giveaway items and free gifts with purchase.

—Sale or discounted items.

To start a return/store credit, you can contact us at positivesnapshots@gmail.com.

Once your return is accepted, we will process your store credit or refund and will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always email us at positivesnapshots@gmail.com with any return questions.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of receiving your return.. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at positivesnapshots@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you believe you received a damaged or defective item, please e-mail positivesnapshots@gmail.com with your concerns and a photo of the defective item.